FAQs

Which Driver's Licenses are accepted?

All drivers are required to present his/her driver’s license. The license must be valid in Japan to drive a rented vehicle. (i.e. 1. Japanese driver’s license 2. International driving permit under Convention of Road Traffic of 1949 or 3. Japanese translation issued by an authorized organization for licenses issued in Switzerland, Germany, France, Belgium, Taiwan, Slovenia or Monaco as well as original driving license issued in these countries/area).
See below for details.
(4. Only for US service members in Japan) “U.S. FORCES, JAPAN-OPERATOR’S PERMIT FOR CIVILIAN VEHICLE” and ID card “ARMED FORCES OF THE UNITED STATES”: if the permit is only for BASE ONLY, please also show your original State’s license as well. )

1. Japanese Driver’s License
You are only permitted to drive vehicle types allowed by the classification of your Japanese driver's license.
2. International Driving Permit under the Convention
Please present your passport as well.

Notes:
  • International driver’s permits are valid for one (1) year from the date of issue (please confirm the date of issue) and their validity for driving in Japan is one (1) year from the date of entry into Japan (confirmed by the immigration stamp in the passport showing the date of entry into Japan).
    However, persons on the basic resident register who leave Japan and subsequently re-enter the country within less than three (3) months, will not have their re-entry date considered as their date of entry (the start date for driving eligibility in Japan).
  • International driving permits acquired from signatory countries to the Paris Convention (1926), the Washington Convention (1943) or the Vienna Convention (1968) are not accepted.
  • For operating vehicles with more than nine (9) seats, including the driver’s seat, a stamp in the category D box is required. (Applicable car type: Class W-B or larger minivans and microbuses)
International Driving Permit
  1. Issuing country
  2. Year of Convention, which should be “1949”. (No other year is permitted for driving in Japan.)
  3. Date of Issue. Permit valid for 1 year from this date
  4. Stamp of authenticated organization
  5. Refer to the information below for restrictions on vehicle type.
3. Authorized Japanese Translation
If you have a driver’s license issued in Germany, France, Switzerland, Belgium, Taiwan, Slovenia or Monaco, you are required to present your original driver’s license, the authorized Japanese translation and your passport.
Translations are valid for one (1) year from the date of entry into Japan. Please present your passport so we can confirm the date of entrance.
  • Authorized Japanese translation of the driver’s license should be issued by the respective country’s embassy or consulate in Japan or by the Japan Automobile Federation (JAF).
  • For Taiwanese licenses, a Japanese translation of the driver’s license should be issued by the JAF or the East Asia Relations Commission.
Domestic License & Translation

Am I able to rent a car if I have an international driving permit?

Yes, if you can present your passport and one of the following valid international driving permits to drive in Japan.

  1. (1) International Driving Permit: An International Driving Permit issued under Convention of Road Traffic of September 19, 1949. (Holders of international driving permits issued in accordance with the Vienna Convention (1968), by the EU, or permits with other formats are not permitted to drive in Japan)
  2. (2) Driver's license from own country/region and an official Japanese translation: Driver's license issued in Switzerland, Germany, France, Belgium, Taiwan, Slovenia or Monaco with a Japanese translation provided by a government-authorized organization.

Can I rent a car if I do not have my driver’s license with me when I pick up the car?

No, you can not. You must present your original driver’s license at the rental office when you pick up the vehicle or you will not be able to rent it. Not having your driver’s license with you while driving is a violation of the Japanese Road Traffic Law. Please make sure to bring your driver’s license.

How do I reserve a car?

You can reserve a vehicle by using the online Reservation Form. You can also check the 'How to Use' page for clearer instructions

How do I change or cancel a reservation?

To cancel a reservation, please submit a cancellation form. Click here
To change a reservation send an email with your, name, reservation number, date of pick-up, and what you would like to change to (reservation@niconicorentacar.jp)

Is there a cancellation fee for canceling a reservation?

Cancellation Fees
Cancellation charges apply for the cancellation of reservations. If you do not show up without more than one hour's notice after the reserved time of car pick up, the reservation will be cancelled. the same amount will be paid by Niconico Rent a Car and a rental agreement is not made. No such charges apply when the reservations and cancellation is made on the same day.
Cancellation Charges Up to 3 days prior to the date of rental Charges do not apply Maximum charge JPY 4,300
Up to 1 day prior to the date of rental 30% of the basic rate
Date of rental 50% of the basic rate
Cancellation Charges
Up to 3 days prior to the date of rental Charges do not apply
Up to 3 days prior to the date of rental 20% of the basic rate
Up to 1 day prior to the date of rental 30% of the basic rate
Date of rental 50% of the basic rate

*Maximum charge JPY 4,300

Can we request a driver?

No. Rental car companies in Japan are legally prohibited from driving vehicles and introducing or arranging drivers. Niconico Rent a Car requests that customers arrange their own drivers.

Do children have to use a child safety seat?

According to the Japanese Road Traffic Law, the driver is required to have children under the age of 6 use a child safety seat when riding in a vehicle.

Can I reserve a GPS navigation system?

All Passenger cars and minivans are equipped with GPS navigation systems as a standard feature and are provided free of charge. Languages in English/Japanese/Chinese/Korean

Can I reserve a smoking car?

No. Smoking is prohibited in all vehicles.

Am I able to book a one-way reservation?

Not for most locations. The only locations that have a share agreement are the Shin-Yokohama and Narita locations. If you choose to rent a car from one of these locations and return it to the other, it will cost an additional 8000yen.

Are there ETC cards available for rent?

We have ETC cards available for rent at the following locations: New-Chitose, Narita, Fukuoka. The fee is 350JPY for 10 days, and 1080JPY for 10+ days. Check out the user guide to see how you can rent one!

What is the non-operation charge (NOC)?

NOC will apply as part of the compensation for loss of use, arising from the non-usability of the rented vehicle during the repairing or cleaning period in the following cases; when Niconico Rent a Car is not liable - traffic accidents, theft, engine failure, stains, etc. These charges will be the same, regardless of the degree of the damage and the time required for repair.

  • *NOC is not covered by CDW.
  • *No tax is imposed on NOC.
When the rented vehicle is returned to the originally designated location JPY 20,000
Other JPY 50,000

Do you have a car with snow tires and 4WD?

New-Chitose all cars are equipped with snow tires and 4WD as a standard feature and are provided free of charge from November to March.
Fukuoka airport,Nagasaki airport,Kagoshima airport Not applicable. Shin-Yokohama,Narita airport Please contact reservation@niconicorentacar.jp as a request.

Can we use Hokkaido Expressway Pass?